Frequently Asked Questions
Support FAQ
- How do I reset my password?
- What are the requirements for my password?
- How do I contact QLess Support?
- How can I get more users in my organization to see the support tickets I open?
- How do I update my subscription to status.qless.com?
- When is the maintenance window for my server?
General FAQ
- How does QLess forecast how long the wait time will be?
- What do the different avatar colors mean?
- Why didn't my customer receive the text message?
- Why isn't my screen updating? (aka Why does my Queue Manager/Monitor/Kiosk keep refreshing?)
- Why isn't my on-screen keyboard showing up in QLess Kiosk?
- Is our data secure?
- Why does my location show in the customer-facing Android app but not the iOS app?
- Does QLess have LDAP, Active Directory or other Single Sign On options?
Configuration FAQ
- How can I help make sure my customers are at the location when I summon them?
- Can the QLess Kiosk layout be customized?
- Can we be notified when customers enter our queue?
Hardware FAQ
Networking FAQ
QLess Reports FAQ
- Is push back time included in the total wait time in the Service Wait report?
- Is the wait time a customer with an appointment spends in a queue included in the total wait time?
- What does each option mean in the "Entered Via" filter?
- What do the fields in the tables found in the Reports Export mean?