How Do Staff Members...

• Summon customers from a queue and mark them arrived?
• Add customers to a queue in Queue Manager?
• Rejoin a customer from the expired list?
• Change queue states?
• Edit and read customer information?
• Navigate List View?
• Navigate Appointment View?
• Search for a customer in Queue Manager?

How Do Customers...

• Join a queue?
• Get notified when they reach the front of a queue?
• Request a status update?
• Request more time?
• Leave the Line?
• Rejoin the line?

General Information for Staff

• QLess User Interface Overviews
  • QLess Monitor Overview
  • Qless Kiosk Overview
  • QLess Dashboard Overview
• Understanding Queue States
• QLess Reports Overview
  • Outcomes Report
  • Service Wait Report
  • Queue Length Report
  • Delays Report
  • Return Customers Report
  • Customer Cities Report
  • Service Transactions Report
  • Service Duration Report
• QLess Command Center
  
  • Adding a New User

QLess Configuration Options

• Service Transactions (Tracking duration)
• QLess Voice