Call Ahead
Be aware that the call ahead feature has a negative impact on the forecasted wait time due to its nature. Please keep this in mind before requesting this feature.
When call ahead is enabled on your account, your customers will need to check in before they are able to be summoned. This can be used to indicate that paperwork is complete, a test is finished, the customer has arrived at the location, or any other situation that would warrant that a task needs to be taken care of before the customer is summoned.
To set a customer as a call ahead (needs paperwork, etc.) in CEC, the staff member will need to check a box when adding the customer.
We can also configure your account so that all customers that join the queue remotely will be entered as call ahead. This will mean that they need to complete a task, such as paperwork, when they arrive at the location. The staff member will need to select the button indicating that the task is complete before the customer can be summoned.
In some configurations, the customer may be able to check in at the kiosk when joining remotely.
If you have appointments, it is also able to set appointments as call ahead.
