Set Adobe Flash To Resolve Frozen Loading Screen.

Owned by Justin Rigsby
Last updated: Aug 17, 2018
2 min read

Problem

After logging into Queue Manager, the "Now loading, please wait" page will get stuck and never load into Queue Manager on Firefox. NOTE: Customer Engagement Center does not require flash.

Solution

In order to load Queue Manager 1.0, you must enable flash for the page.

Some websites use Adobe Flash to display content. However, attackers can also use the security flaws in Flash to run malicious software on your computer and gain access to your system.

One way to protect yourself is by disabling or removing Flash, but if your trusted websites require Flash, you can change your plugin settings so that Flash runs only when you click to activate it.

Here’s how to set Flash to run on demand:

  1. Click the menu button Fx57menu and choose Fx57Addons-icon Add-ons. The Add-ons Manager tab will open.

  2. In the Add-ons Manager tab, select the Plugins panel.
  3. Look for Shockwave Flash on your list. Set it to Ask to Activate.

The next time you visit a website that requires Flash, click on the Activate Adobe Flash prompt to allow the plugin, if needed*:

*NOTE: I suggest clicking the "Remember this decision" so Flash will always allow the page to load.

When you click the prompt and allow the plugin, the missing content will load normally. If it doesn't, reload the page (click the reload FxReloadButton button in the address bar) and try again.

*Before you activate Flash: Allow Flash only for trusted websites and content providers. Avoid activating Flash for ads or third-party content, or on sites you don't trust.
If you have more questions, please see http://mzl.la/1M7tUdI