Support FAQ
What are the system requirements (browsers, hardware settings, etc.)?
How do I reset my password?
What are the requirements for my password?
How do I contact QLess Support?
How can I get more users in my organization to see the support tickets I open?
How
do I update my subscription to status.qless.com?
When is the maintenance window for my server?
General FAQ
How does QLess forecast how long the wait time will be?
What do the different avatar colors mean?
Why didn't my customer receive the text message?
Why isn't my screen updating?
(aka Why does my Queue Manager/Monitor/Kiosk keep refreshing?)
Why isn't my on-screen keyboard showing up in QLess Kiosk?
Is our data secure?
Why does my location show in the customer-facing Android app but not the iOS app?
Does QLess have LDAP, Active Directory or other Single Sign On options?
Configuration FAQ
How can I help make sure my customers are at the location when I summon them?
Can the QLess Kiosk layout be customized?
Can we be notified when customers enter our queue?
Hardware FAQ
Why isn't my kiosk printing paper tickets?
Where is the power button on my FitPC?
Networking FAQ
What IP addresses do I need to be able to communicate with in order to use QLess?
QLess Reports FAQ
Is push back time included in the total wait time in the Service Wait report?
Is the wait time a customer with an appointment spends in a queue included in the total wait time?
What does each option mean in the "Entered Via" filter?
What do the fields in the tables found in the Reports Export mean?