If you are encountering a problem using QLess or would like to request a change to your account configuration, and you have a subscription to QLess Command Center, you can contact QLess Support for assistance.

Step-by-step guide

QLess offers support online, and by e-mail.

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1. If you would like multiple people to see the support tickets for your organization, you can do one of the following:
   1. Set up a distribution list and add it as a user in your configuration.
   2. Request to add additional users to your ticket when you file it.

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There are two (2) ways to submit a support ticket.

1. Using the Support Portal

First, you can submit it via the online support portal at Support.Qless.com. This will help you keep track of all the tickets that you have submitted.

**VIDEO: How to File a Support Ticket (Jira)**

To view all of the support tickets you have submitted, go to the top right by your name, as indicated in the image below.

That will show all of the tickets that you have access to – these can be created by you, or be visible as part of your organization. 

2. Emailing the Support Team

You may also send an email to the QLess support team at support@qless.com .

Please make sure you include all the pertinent details, as well as screenshots (if applicable). Below is a list of things to include in the emailed ticket. 

• Merchant Name (i.e. KMBecker Photography)
• Specific Location, if applicable (i.e. Dallas office)
• The specific queue, if applicable (i.e. updating transaction types or services within a queue)
• Exactly what the issue is, or change needed (i.e. Please add waiver document to confirmation email)

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