There are two (2) ways to contact a Support Engineer.
First, you can submit a ticket via the online support portal at support.qless.com. This method will also help you keep track of all the tickets that you have submitted.
Submitting a Support Ticket (Jira).mp4To view all of the support tickets you have submitted, go to the top right by your name, as indicated in the image below.
That will show all of the tickets that you have access to – these can be created by you, or be visible as part of your organization.
You may also send an email to the QLess support team at support@qless.com .
Please make sure you include all the pertinent details, as well as screenshots (if applicable). Below is a list of things to include in the emailed ticket.
Merchant Name (i.e. KMBecker Photography)
Specific Location, if applicable (i.e. Dallas office)
The specific queue, if applicable (i.e. updating transaction types or services within a queue)
Exactly what the issue is, or change needed (i.e. Please add waiver document to confirmation email)
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