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When “By Date” is selected, the report is initially loaded as a bar graph that is colored coded into categories. Along the bottom of the graph, you will see options for changing the date range, the granularity, and the amount of data you wish to see. By default, the date range and current view show the last year of data. The granularity is set to weekly by default, but you can change this to hourly, daily, weekly, monthly or yearly. On the right side of the screen, you will see a description of this report and then a set of filters. The filters that you see will vary based on your configuration. (Note that the time captured within this data is the time the customer joined the queue.)
The first filter is the “Customer type” filter. This filter allows you to select between all customers, customers with phones, and customers without phones. You will also see an “Entered via” filter that will allow you to determine how your customers entered the queue. You will also so a “Transaction Types” filter if you have these enabled on your account.
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