Outcomes Report

The purpose of the outcomes report is to show how many customers were marked as arrived, removed by the host, left the line, or did not show up.  This can be sorted by date or by service wait. 

When “By Date” is selected, the report is initially loaded as a bar graph that is colored coded into categories.  Along the bottom of the graph, you will see options for changing the date range, the granularity, and the amount of data you wish to see.  By default, the date range and current view show the last year of data.  The granularity is set to weekly by default, but you can change this to hourly, daily, weekly, monthly or yearly.  On the right side of the screen, you will see a description of this report and then a set of filters.  The filters that you see will vary based on your configuration. (Note that the time captured within this data is the time the customer joined the queue.)

The first filter is the “Customer type” filter.  This filter allows you to select between all customers, customers with phones, and customers without phones.  You will also see an “Entered via” filter that will allow you to determine how your customers entered the queue. You will also so a “Transaction Types” filter if you have these enabled on your account.

 If you have multiple queues, you will see the “Queues” filter.  If you have more than one location, you will see the “Locations” filter.  Within most of these filters, you have the ability to “check all”, “uncheck all”, or select individual items.  The data will adjust to what you have selected.

All the data in this report can also be viewed in table format.  The table format can be exported as a CSV file to be opened in a spreadsheet program.

If you select the “Service Wait” option for this report, you will be viewing this data by the amount of time customers waited for service, rather than the number of customers.  This data is shown in ranges of time.  The wait times grow longer as you look from left to right. This can be viewed as a bar graph, or as a table.  You can also select the time increment in which you would like to stop the grouping.