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Then, you will need to set either location or queue permissions. In most cases, you would Please note: you can only set permissions for one or the other, not both. Only use the queue permission section if you do not want your users to be able to see all of the queues at your location. To see an explanation of what each role means, hover your mouse over the question mark. In most instances, a typical user will need the Ticket Taker, Host, and Resource Admin permissions. A manager would likely also need the Queue Admin and Report Viewer permissions.
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