Adding a New User

To add a new user to your account, click on the “User Accounts” tab in the QLess Command Center. To add a single user, click on the “Add New User” button. Enter the first and last name of the user.  These fields are required.  You can create a Login UserID or one will be created in a firstname.lastname format for you if you leave this field blank.  You can create a Login Password or one will be created for the user if you leave this field blank.  The user will be prompted to change their password the first time they log in.  Entering an email address is preferred, but not required.  When an email is provided, users will be able to retrieve lost or forgotten passwords.  If no email is provided, you will be required to create a password for the user as well as share the password with them.

Next, you will need to select the permissions for the new user.  If the user should be able to make merchant configuration changes, click the “Is Config Admin” checkbox.  This can also be selected at the location level under “Location Permissions” if the user should not have access to all locations. Please note that the ability to make merchant configuration changes has not been released. If the user should be able to make changes to employee settings, click the “Is Config Accounts Admin” checkbox. This can also be selected at the location level under “Location Permissions” if the user should not have access to all locations. Do not check the “Employee Speaks Spanish” checkbox unless you have this as a language configured on your account, and you want to ensure that a Spanish speaking customer is served by a Spanish speaking employee.

Then, you will need to set either location or queue permissions.  Please note: you can only set permissions for one or the other, not both.  Only use the queue permission section if you do not want your users to be able to see all of the queues at your location.  To see an explanation of what each role means, hover your mouse over the question mark.  In most instances, a typical user will need the Ticket Taker, Host, and Resource Admin permissions.  A manager would likely also need the Queue Admin and Report Viewer permissions.

Finally, if you have transactions types enabled, you can select allowed transaction types for the user.  By default, the user will be able to serve all transaction types.  Please note that if you choose to limit the number of transaction types that a user can serve within a queue, this could cause out of order summoning, which can have an impact on wait time accuracy.

After completing these steps, click the save button.  If an email address was provided, the user will receive an email that includes the Login UserID and password. 

Note, if you are using Single Sign On, do not use the mass account creation tool as it does not allow you to set a username.  Usernames for SSO setups need to be email addresses.