Delays Report

The purpose of the delays report is to show the amount of time between when the customer was summoned, to when they were marked as arrived.  This is helpful in determining the average amount of time it takes customers to be marked as arrived, and allows you to adjust this setting in your configuration, if needed, to help staff make the most efficient use of their time.

This report initially loads as a line graph.  Along the bottom of the graph, you will see options for changing the date range, the granularity, and the amount of data you wish to see.  By default, the date range and current view show the last year of data.  The granularity is set to weekly by default, but you can change this to hourly, daily, weekly, monthly or yearly.  On the right side of the screen, you will see a description of this report and then a set of filters.  The filters that you see will vary based on your configuration. 

The first filter is the Customer Type filter.  This filter allows you to select between all customers, customers with phones, and customers without phones. If you have multiple queues, you will see the Queues filter.  You will also see a Transaction Types filter if you have these enabled on your account. If you have more than one location, you will see the Locations filter as well. 

Within most of these filters, you have the ability to “check all”, “uncheck all”, or select items individually.

All the data in this report can viewed as a table.  The table format can be exported as a CSV file to be opened in a spreadsheet program.