Service Wait Report

The purpose of the service wait report is to show how long your customers waited for service.  This report initially loads as a line graph.  Along the bottom of the graph, you will see options for changing the date range, the granularity, and the amount of data you wish to see.  By default, the date range and current view show the last year of data.  The granularity is set to weekly by default, but you can change this to hourly, daily, weekly, monthly or yearly.  On the right side of the screen, you will see a description of this report and then a set of filters.  The filters that you see will vary based on your configuration. 

The first filter is the “Customers” filter.  This filter allows you to select between all customers, customers with phones, and customers without phones.  You will also see a “Queue Entry” filter that will allow you to determine how your customers entered the queue. If you have more than one location, you will see the “Locations” filter.  If you have multiple queues, you will see the “Queues” filter.  You will also so a “Transaction Types” filter if you have these enabled on your account.

Within most of these filters, you have the ability to “check all”, “uncheck all”, or select items individually.

All the data in this report can also be viewed in table format.  The table format can be exported as a CSV file to be opened in a spreadsheet program.