QLess Dashboard Overview

QLess Dashboard is designed to give users with QLess Reports access, real-time statistics at the merchant, location and queue level:

Data displayed within QLess Dashboard includes current forecast wait, the number of customers waiting, the number of customers currently being served, the number of customers served today, and the no-show percentage.  When appointments are enabled, it will also include the number of appointments booked for the day.

Actual wait and transaction time are displayed with a minimum, maximum and median value based on recent data.

These statistics are only for the current day and are reset at midnight local time.

Users also have the ability to set up alerts for the current forecast wait time and the median transaction time.  These alerts will notify the user when the values exceed an acceptable range, based on historical data.  Depending on the alert, these may trigger an SMS message to identified users.  They will also be presented with a yellow or red color change on the QLess Dashboard interface.