Best Practices in Utlizing QLess in Urgent Care

Owned by Angie McCune
Last updated: Mar 13, 2020 by Justin Rigsby
1 min read

Important Reminders

  • Do not leave patients in the queue overnight.

  • It is possible to adjust the wait time for patients in the queue and/or those that have yet to join.  Please use these sparingly as they do impact your forecast accuracy.


QLess Support can help! If you have any of the following scenarios, please contact us!

  • Do your patients understand that the forecasted wait times are estimates?

    • We can update your text message wording to help emphasize the wait times are estimates and that they can vary based on patient needs.
       

  • Do you want patients to complete paperwork prior to being summoned?

  • Does the number of providers vary at your location?

  • Do you frequently summon patients back-to-back due to room availability, and find that your wait times are too short?

    • We can set an interval that ignores rapid summoning based on a configured amount of time between each patient.
       

  • Is there information beyond the patient name and phone number that you’d like to gather?

    • We can help you gather this via Kiosk and Home Kiosk.
       

  • Do you often have patients that come in as families or groups where multiple patients need to be seen?

    • Ask us about party size. We can gather data about multiple patients under one phone number.