Troubleshooting my Qstick

Having trouble with your Qstick? Use this guide to troubleshoot the issue, and if nothing helps, please contact us at support@qless.com

I can't get an Internet connection

If you are unable to get an internet connection to the Qstick, please try the following:

Did you connect to WiFi? If not, please follow this guide to do so. https://qless-kb.atlassian.net/wiki/spaces/QKB/pages/391315457/How+do+I+connect+my+Qstick+to+WiFi?src=search
Connected via Ethernet but no connection?
- Check that the port you are connected to is live, and try another device and see if it connects.
- Ensure the network is set up to allow the Qstick to connect. (MAC address filtering etc.)
- Make sure there are no proxies that need to be set up to access the Internet.

Please check that your AUX and HDMI connections are solid and not loose.
Check that the audio output settings are correct on the Qstick and that volume levels are good https://qless-kb.atlassian.net/wiki/spaces/QKB/pages/1637416982
Ensure that your speaker system or television are not muted or set at too low a volume.

Please try the following, if this doesn't fix the issue please contact support@qless.com