User Operations/Roles

There are currently 8 different roles that users can have:

• Host (allowed at the location or queue level)
  
  • Can perform operations on behalf of a user (adding them to a queue, removing them from a queue, pushing back)
• Resource Administrator (allowed at the location or queue level)
  
  • Can summon customers from a queue
  • In Calendar, can update resource availability (location level only)
  • Will receive emails upon queue entry (when an empty queue becomes not empty) when emailed queue entry notifications are enabled
• Ticket Taker (allowed at the location or queue level)
  
  • Can mark summoned customers as arrived
• Queue Administrator (allowed at the location or queue level)
  
  • Can activate and deactivate queues
  • List view can be enabled for this role when list view is hidden (it is NOT hidden by default)
• Report Viewer (allowed at the location or queue level)
  
  • Can view QLess Reports
  • Can view QLess Dashboard
• Config Accounts Admin (allowed at location or merchant level only)
  
  • Can make changes to the employee account configuration via Command Center
• Config Admin (allowed at location or merchant level only)
  
  • Can make configuration changes via Command Center