Collecting Queue and Transaction Type via SMS

Did you know that we are able to allow your customers to select their type of service (transaction type) via SMS?  This can be done in two ways, and will vary based on your configuration.

1) If you ask your customers to select a queue and then a transaction type/service, we can collect that too!  This will happen in separate messages, as illustrated below:

2) If you use transaction types/services to select the queue, the choices presented to your customers can be the types of service available, as illustrated below:

In this example, the customer is automatically added to the queue that the service they requested is assigned to.

Note: Keep in mind that this message must still be limited to 160 characters.

If you are interested in more information, please Angie know!  If would like us to enable this for your account, please file a support ticket!