The previously used options of recycling and requeuing have now been merged into a single option that allows a user to both decide what queue a customer should reenter and whether or not they should reenter as expired (held in the expired list). When a customer's service transaction begins, the Reenter Queue button will appear next to the End Service button:
When a user selects the Reenter Queue button, the following will occur:
Additionally, if you wish to configure a queue such that it always prompts a user to add a customer to another queue after either ending service or marking the customer arrived, we support that. For instance, if a merchant's configuration requires entering one queue, being processed and then generally being added to another queue, this can be enabled and would look similar to the following:
If the user selects "No", the customer is not added to the next queue and the customer session in that queue ends.
If the first queue was configured with two next queues (License queue and Vehicle Title queues), then the dialog would giving the user two options:
Note that if a queue is configured with next queues, then the Reenter Queue option will not be available if service transactions are enabled, since the functionality would be redundant.
These new features come with an additional benefit of preserving the customer session until all service transactions are ended. This means that in our reporting data, the same session id will be used across all queues that customers are entered into, including entering as expired.
Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.
|