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Each message sent via text, voice, and the app can be customized. Messaging can also be customized based upon department and transaction type.
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Whether your customers are notified by SMS text, digital interactive voice response (IVR), or via our iOS or Android app, they are updated throughout their wait with their place in line and how much time is left left. Customers may also request for more time, ask for status updates, or leave the line. No other queuing solution allows interactive capabilities across SMS text, digital IVR, or apps. This level of engagement delivers 5 star customer reviews.
Kiosk
Refers to the account used at a location for consumers to join the line or the device used to access this account.
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