There will be a new features included include in this release, which is scheduled to be available on all servers as of 4/14/15.1) The : the ability to add a phone number for a customer that originally queued by name. This can be enabled on a per queue basis.
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A customer joins the queue with only their name, and then decided decides that they would like to receive text message updates.If you are interested in enabling this feature, please log a ticket that includes the locations and queues that you would like for it to be applied to!