Hardware FAQ's

1. What do you recommend if I am ordering my own hardware? 

Please visit our system requirements page for details on the specifications of what your hardware would need in order to be compatiable with our software. Please note: QLess does not provide remote support on equipment purchased by the customer.

2. I have ordered my hardware from you, how long does it typically take to be received? 

It depends upon order size and equipment to be ordered. Free standing kiosks take approximately 6 to 8 weeks to complete after order placement. Other equipment takes approximately a week to complete.

3. Do you install the hardware for us? 

Hardware purchases do not include onsite installation. It must be purchased separately. If you do not wish to purchase the onsite installation as part of your hardware package, then you will need to coordinate with your IT department for installation. You can also call our support line for remote help as well. 

4. What areas do you recommend the hardware go?

Hardware placement is unique to each individual customer. Wall composition, monitor visibility by customer, kiosks depend on how you want your customers to interact with the hardware. There are many variables to consider, we can do our best to advise you as well. 

Any other questions regarding hardware, please reach out to support at support.qless.com.